Privacy Policy

1. Introduction
Welcome to Lab on Demand ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, labondemand.co.uk. It also outlines your rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We collect and process the following types of personal data:

Name, email address, and phone number
Health-related data (as part of and for the purposes of our services)
IP address, cookies, and browsing data (for analytics and site functionality)

Note: We do not store payment details. Payments are processed through third-party providers.

3. How We Use Your Information
We use your data for the following purposes:

To provide our services and process your requests
To manage user accounts and communication
To improve our website and services through analytics
To send marketing communications (with your consent)
To comply with legal obligations

4. Sharing Your Information
We may share your data with:

Laboratory partners for testing and results processing only
Service providers (e.g., analytics, hosting, customer support)
Legal authorities if required by law

We do not sell or rent your personal data to third parties.

5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience, analyse website traffic, and enhance security. You can manage cookie preferences in your browser settings.

6. Data Protection & Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. Our website is hosted on Wix, which provides security features such as encryption, firewalls, and secure access controls. However, no online platform can guarantee absolute security. We encourage users to take their own precautions, such as using strong passwords and keeping their login details secure.

7. Your Rights Under UK Law
Under UK data protection laws, you have the right to:

Access, update, or delete your personal data
Restrict or object to processing of your data
Withdraw consent for marketing communications
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, contact us at info@labondemand.co.uk.

8. Children’s Privacy
Our services may involve health-related data for individuals under 13. If you are a parent or guardian and believe we have collected data without consent, please contact us.

9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.

10. Data Controller and Contact Information
Lab on Demand is the data controller responsible for your personal data. If you have any questions regarding this policy or your rights, please contact us:

Lab on Demand
5 Spring Villa Road, Edgware, United Kingdom, HA8 7EB
Email: info@labondemand.co.uk

By using our website, you agree to the terms of this Privacy Policy.

Effective Date 15/3/2025

Last Updated 31/3/2025